Report a problem and You said, we did

In under a minute, learn how to report a problem.

Video, 55 s, with subtitles

Try it now: How do I report a problem or suggest an improvement?

What you’ll learn

Read the transcript

Something not working, or got an idea? Press Report a problem at the bottom of any page. Choose the kind of report, and tell us what happened.

The form may suggest a help page that answers it straight away. You don't need an account or an email address. If you'd like an email reply, tick the box and add your address.

Press Send, and you'll get a private reference code. Keep it… it's how you see our replies.

Your report page shows what we're doing about it. When we've finished, press Case closed if you're happy, or Still not right, and we'll take another look. This browser also keeps your codes under My reports.

And the You said, we did page shows what we've changed because of your reports. Every report is read.

Print the guide (PDF, 156 KB)

Check what you know

Pick an answer to see if you’re right. Nothing is saved or sent.

1. Do you need an account or email address to report a problem?

Right. You don’t need either. Add your email only if you’d like an email reply.Not quite. The answer is “No”. You don’t need either. Add your email only if you’d like an email reply.

2. What is your private reference code for?

Right. Keep it – it’s how you see our replies.Not quite. The answer is “Seeing our replies”. Keep it – it’s how you see our replies.

3. Where can you see what has changed because of reports?

Right. The You said, we did page shows what we’ve changed.Not quite. The answer is “The You said, we did page”. The You said, we did page shows what we’ve changed.

Related help

Still stuck? Try the Help Centre, or use Report a problem at the bottom of this page.